Privacy Policy

Effective Date: March 8, 2026
Last Updated: March 8, 2026

This Privacy Policy (“Policy”) describes how Two Rivers Roofing, Inc. (“Two Rivers,” “we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of visitors and customers (“you” or “your”) who use our website, request estimates, or engage our roofing services (collectively, the “Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information that you voluntarily provide when you use our Services, including:

• Contact details such as your name, email address, phone number, and property address
• Project information you share when requesting an estimate, inspection, or service
• Communications you send to us, including quote requests, questions, and feedback
• Any other information you choose to provide through our forms or correspondence

1.2 Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information such as your device type, operating system, and browser type
• Approximate location derived from your IP address
• Usage data including pages viewed, links clicked, and time spent on the site
• Log data such as your IP address, referring/exit pages, and date/time stamps
• Cookies and similar technologies as described in Section 6

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers that help us understand how visitors use our website
• Advertising partners that help us measure the effectiveness of our marketing
• Publicly available sources and referral partners

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries, prepare estimates, and schedule and perform roofing services
• To process and document transactions, including confirmations, invoices, and receipts
• To communicate with you about your project, appointments, and account
• To send you service updates and, where permitted, marketing communications about our services (you may opt out at any time)
• To maintain, improve, and personalize our website and Services
• To detect, investigate, and prevent fraud, abuse, and other unlawful activity
• To comply with legal obligations and enforce our terms and policies

3. How We Share Your Information

3.1 With Service Providers

We share information with vendors and service providers who perform services on our behalf, such as website hosting, analytics, scheduling, email delivery, and payment processing. These providers are obligated to use your information only as necessary to provide services to us.

3.2 With Subcontractors and Partners

When necessary to complete your project, we may share limited information with trusted subcontractors, material suppliers, or manufacturer warranty programs — only what is needed to deliver the work and supporting warranties.

3.3 For Legal Reasons

We may disclose your information if we believe in good faith that doing so is necessary to comply with applicable law or legal process, enforce our agreements, protect our rights, property, or safety or that of others, or detect and prevent fraud or security issues.

3.4 Business Transfers

In connection with any merger, acquisition, sale of assets, or financing, your information may be transferred as part of that transaction, subject to this Policy.

3.5 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, and analytics purposes.

4. Data Retention

We retain your personal information for as long as needed to provide our Services and for legitimate business purposes, including to comply with our legal obligations, resolve disputes, honor warranties, and enforce our agreements. When we no longer have a legitimate need to process your information, we will delete or anonymize it.

5. Data Security

We implement commercially reasonable technical, administrative, and organizational measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, understand how our website is used, measure marketing effectiveness, and improve your experience. You can control cookies through your browser settings; disabling them may limit certain features. We do not currently respond to Do Not Track (DNT) signals, as there is no industry-wide standard.

7. Your Rights and Choices

7.1 Your Information

You may review, update, or correct the information you have provided to us, or request that we delete it, by contacting us. Certain legal or business obligations may require us to retain specific information.

7.2 Marketing Communications

You may opt out of promotional emails or text messages by following the unsubscribe instructions in those communications or by contacting us. We may still send you service-related messages about active projects.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

9. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice.

10. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us: